Empower schedule

Time (PST)Accelerating Digital TransformationUnlocking the Value of LaserficheExecutive Leadership SummitSolution Provider
8:00 AM Networking (Not Available with Essential Pass)
8:30 AM
9:00 AMWelcome and Opening Keynote: Marc Randolph
9:30 AM
9:45 AMKeynote: Harry D. Moseley
10:00 AMReal-World Artificial Intelligence: A Fireside Chat About the Role of AI in Business and Digital Transformation  Build a Business Process You Can Report On 2021 Vision Reset – Reimagine Your Business for a Post- Pandemic WorldSales Training / Q&A Sessions
10:30 AMUnlocking Success in Digital Transformation New Licensing Models to Help You Get the Most out of Laserfiche Five Practical Technology Trends You Don't Want to Miss in 2021
11:00 AMFive Trends That Will Shape the Future of WorkUsing Laserfiche to Collaborate  
11:15 AMDecoding Chaos - A Trifecta of Data Privacy, Ransomware and Supply Chain Attacks
11:30 AMBeing Human in the Age of Digital TransformationQuick Wins to Help You Get More Value Out of Laserfiche
11:30 AMConnecting Virtually – Exploring Exciting Business Opportunities through CX
12:00 PMDelivering Value with Digital Transformation AI and Machine Learning: The Key to Digital Transformation
12:15 PM 
12:30 PMThe Digital Workplace: Technologies and Practices that Take Us Beyond the Pandemic  It’s Still a People Business – Leadership in a Time of Change
1:00 PMProduct Keynote: Laserfiche President Karl Chan
1:45 PMNetworking (Not Available with Essential Pass)
2:15 PM
2:45 PM
3:15 PM
3:45 PMEND

Download a PDF version of the agenda here.

Find the right pass for you or your team – download our pass comparison brochure (PDF), or email us at events@laserfiche.com and we’ll be happy to help.

Professional and Career Development

Build critical skills to help you succeed in today’s business environment. Thrive in your career with these professional and career development courses offered at Empower 2021, including some that offer continuing education credits. Included in the  Power Pass, Technical Training, Lab Training, Executive Leadership Summit and Solution Provider Passes.

Brush up on your cybersecurity knowledge with this certification course led by experts from ISACA, the premier global association for IT professionals and aiding enterprise transformation, serving more than 145,000 members in over 188 countries worldwide. The CSX Cybersecurity Fundamentals training and related training are ideal for IS/IT practitioners to build knowledge of cybersecurity.

Buy-in is critical to making organizational change happen, especially when you’re building support for a technology initiative. This day-long bootcamp, led by Melissa Henley, Laserfiche Director of Customer Experience, covers the essentials of driving change. Sessions include:

Build the Business Case for Your Technology Initiative

Drive Change without Driving Your Colleagues Crazy

Selling Your Leadership Message

Building Your Personal Brand

This bootcamp is offered in conjunction with the International Institute of Municipal Clerks (IIMC). IIMC members are eligible for up to 3 CMC/MMC credits upon satisfactory completion of session assessments.*
*Requires a paid Power Pass or greater

Register Now

To prevent the spread of COVID-19, state and local governments have issued stay-at-home orders, effectively mandating remote work for employees of so-called nonessential businesses. Even if not mandated, many employers have opted to allow their employees to work remotely. Employers should be aware that these remote working conditions may inadvertently trigger state payroll tax registration and filing requirements for their business. This presentation will discuss state and international issues facing companies dealing with employees working remotely.

Presented by Morgan Lewis, this session is eligible for 1.5 CLEs.

Learn More


From user groups and Q&A sessions with our development team to fun networking events, there’s plenty of ways to make new friends and build your network at Empower. Included in the  Power Pass, Technical Training, Lab Training, Executive Leadership Summit and Solution Provider Passes.

User Group: HR Professionals   8:00-9:00 AM (PST)
Join other HR users to get valuable tips and tricks, get ideas and hear how others are utilizing Laserfiche.
Christian Preciado, Will Dankanyin


User Group: LF Administrator   8:00-9:00 AM (PST)
Join other Laserfiche Administrators to get valuable tips and tricks, get ideas and hear how others are utilizing Laserfiche.
Grace Miller, Patrick Snook


User Group: Records Managers 8:00-9:00 AM (PST)
Join other Records Managers to get valuable tips and tricks, get ideas and hear how others are utilizing Laserfiche.         
Anthony Frias, Louis Nees


User Group: Finance and Accounting Professionals      8:00-9:00 AM (PST)
Join other Financial Professionals to get valuable tips and tricks, get ideas and hear how others are utilizing Laserfiche.
Melissa Vazquez, Andrew Nunes


Future of Laserfiche Q&A  2:00-3:00 PM (PST)
Want to learn more about the future of Laserfiche?  Here’s your chance to ask our Laserfiche experts your burning questions.
Justin Pava, Anthony Frias


Laserfiche Bar Trivia     2:00-3:00 PM (PST)
Test your Laserfiche knowledge against other users – have fun and maybe meet some new friends, too! 
Melissa Henley, Joanna Bauer


Laserfiche Cloud Q&A  3:00-4:00 PM (PST)
Laserfiche Cloud is the ultimate Software-as-a-Service (SAAS) business document management solution. Learn more and bring your questions to our Laserfiche experts on what Cloud can do for your organization.
Daniel Herndon, Anita Chang


MotivateHer Mixer       3:00-4:00 PM (PST)
Wind down with some fun and games with the Laserfiche’s MotivateHer group.  Get a chance to network and discuss ideas to help drive innovation, equity and advancement both in your career and at your organization.
Lee Norgaard

K-12 Education Industry User Group         8:00-9:00 AM (PST)
Join other K-12 professionals to learn trends in your industry and hear how others are driving innovation.          
Andrew Nunes, Ceren Oney


Finance/Banking Industry User Group   8:00-9:00 AM (PST)
Join other Finance and Banking professionals to learn trends in your industry and hear how others are driving innovation.          
Linda Ding, Melissa Vazquez


Government Industry User Group       8:00-9:00 AM (PST)
Join other Government professionals to learn trends in your industry and hear how others are driving innovation.
Ryan Park, Will Dankanyin


Higher Education Industry User Group    8:00-9:00 AM (PST)
Join other Higher Education professionals to learn trends in your industry and hear how others are driving innovation.
Grace Miller


Coffee Chat with Laserfiche Executives  1:30-2:30 PM (PST)
Get to know our Laserfiche CEO, Chris Wacker and other Laserfiche executives at this casual and informative coffee talk.     
Melissa Henley, Joanna Bauer


Tribal Nations Industry User Group       1:30-2:30 PM (PST)
Join other Tribal Nations attendees to learn trends in your industry and hear how others are driving innovation.
Ryan Park,  Ceren Oney, Louis Nees


Healthcare Industry User Group          1:30-2:30 PM (PST)
Join other Healthcare and Public Health professionals to learn trends in your industry and hear how others are driving innovation.
Linda Ding, Christian Preciado


Let’s Talk DEI!   2:30-3:30 PM (PST)
Join the conversation on Diversity, Equity, and Inclusion (DEI) and exchange ideas for incorporating DEI at your organization.
Sarah Dao, Noel Payne


You Be the Product Manager! 2:30-3:30 PM (PST)
Attention Customers!  Here’s your chance to share your feedback on what you’d like to see from Laserfiche.
Justin Pava

On Demand

For those who want to keep the learning going. Empower 2021 offers self-paced on-demand training sessions, as well as ebooks, action plans and worksheets to inspire ideas and leave you with a strategy to drive change at your organization. Included in the Power Pass, Technical Training, Lab Training, Executive Leadership Summit and Solution Provider Passes.

Digital Transformation Assessment Model
Using R and Python along with historic data from Costa Rica’s Direccion General de Deasarrollo Social y Asinaciones Familiares – Ministry of Labor and Social Security (DESAF), Roberto Delgado Castro shows how digital transformation can be measured to show real results of Laserfiche and other digital technologies impact in organizations.

His Digital Transformation Quantum Model presents two coefficients that explains the digital transformation’s process assessment due to the usage of Laserfiche and other digital technologies in terms of savings in money, time, workforce, equipment purchases and infrastructure.
Robert Delgado Castro, Financial Analyst and Data Professional, DESAF


Utilizing Continuous Improvement Tools to Drive Process Development
As the world leader in Rail Health® solutions, helping railroads achieve continuous safety and performance improvements, Sperry Rail needed a way to ensure that their field employees have access to the most up-to-date documentation in near real-time. Learn how they used Laserfiche Forms and Workflow to create a solution that is helping earn them ISO 9001-2015 certification, decreased equipment downtime by 8%, and has saved over $100,000 in lost revenue. They’ll also provide insight on how they used Lean and Six Sigma tools to gain stakeholder buy-in and pave the way for future expansion.
Jason Andrews, Senior Manager of Quality, Sperry Rail, Inc.



Screen Fatigue is Real – and How to Combat It
Are you and everyone you know sick of virtual meetings? Is being engaging on-camera becoming increasingly difficult? This session is packed with tactical strategies to make your virtual life more comfortable, give you some immediate relief, and increase fatigued participant engagement.
Kerri Garbis, President and Co-Founder, Ovation Communication


Laserfiche customers have always been called on to deliver results in inspirational and impactful ways. How have members of our community changed course due to the pandemic? Their success stories will inspire you with new ideas and leave you with actionable takeaways.

VA Lighthouse-Laserfiche Integration
Cabarrus County, NC’s Veteran Services Department provides a walkthrough of their Laserfiche-Lighthouse API integration for the Veteran Intake process to show others how Laserfiche can be a great low-code solution for integrating with APIs. This solution was built on top of VueJS, PHP (minimal), and Laserfiche Workflow. Through this integration, they were able to digitize the entire Veteran Services Department.
Mark McIntyre, Software Developer, Cabarrus County, NC


Port Training Institute (PTI), an Inspiring Success Story in the Maritime Industry
The Port Training Institute (PTI) is based in Alexandria, Egypt and serves to educate people working in the maritime industry. Discover how PTI used Laserfiche Forms and business process automation to help them with their digital transformation journey.
Dr. Mohamed Bhnassy, IT Project Manager, Port Training Institute, Arab Academy for Science, Technology and Maritime Transport


How Laserfiche Accelerates STIME’s Digital Transformation
STIME manages all IT-related activities of the Mousquetaires-Intermarche Group, a major European retail corporation. Explore how STIME uses Laserfiche as a contract management solution with the DocuSign integration.
Thomas Boddaert, Project Director, STIME Les Mousquetaires


Going Beyond Paper: Using Forms to Power Digital Transformation
Hear how the Idaho Department of Correction has streamlined processes across its departments, the reports it uses to keep its finger on the pulse of its projects — and even how it plans to leverage Laserfiche to facilitate compliance with a federal law.
Cassandra Lint, Web Hosting and Application Engineer, Idaho Office of the Governor


Integrating Laserfiche Process Automation with Monday.com
This course will demonstrate how to use Laserfiche Process Automation to create and update items in the Monday.com project management platform. See how business processes enable employees to submit requests and have those requests automatically created as a work item (Pulse) on a Monday.com board to help manage the tasks. When the request is complete, have the Business Process automatically assign a task or send an email with the notes from Monday.com without manually entering the information into two systems. Even if you aren’t using Monday.com, you’ll get ideas for how Process Automation can help you integrate systems, eliminate data entry and work more efficiently!
Patrick Snook, Product Manager, Laserfiche


How Collin County Survived 2020 and Plans to Thrive in 2021
Hear how processes put in place by Collin County, TX, helped them prepare for the unprecedented changes brought on by COVID-19 in 2020 and how being prepared and utilizing Laserfiche will keep them thriving in 2021.
Tim Nolan, Applications Manager, Collin County, TX


Georgetown’s Records Management Departmental Survey with Laserfiche Forms
The City of Georgetown’s records management team shows how they designed a records management assessment using Laserfiche Forms and Workflow, saving the city $87,000. This assessment allows the city to make sure that its records management programs aligns with industry best practices and complies with existing policy.
City of Georgetown, TX


Lost Pet Forms Transformed by Laserfiche
The City of Georgetown, TX uses Laserfiche Forms to allow citizens to report lost pets to the animal shelter. This process has already helped dozens of pets reunite with their owners.
City of Georgetown, TX


Lessons Learned from Creating a Public Comment Form
The Town of Estes Park wanted to find a way to engage public participation for all of their virtual town board meetings. Learn how the town clerks were able to effectively and efficiently gather and manage the incoming comments using Laserfiche Forms.
Bunny Beers, Deputy Town Clerk, Town of Estes Park, CO


Five Implementation Lessons Learned
Are you starting your first Laserfiche implementation? Learn from Bryan ISD’s digital transformation journey and come away with tips and tricks to make your implementation project a success.
John Rokenbrod, Software and Records Analyst, Bryan Independent School District


Automating Transparent Records Management
Have you ever wanted to automate records management? Learn implementation strategies and best practices to achieve transparent records management using Laserfiche.
Marty Gaffney, Network Technician, Town of Okotoks, AB, Canada


Troubleshooting Laserfiche Forms
Designing your first Laserfiche Form can sometimes be a challenge. Find out how you can resolve common error messages – and how new features in Laserfiche 10.4.4 can help.
Marty Gaffney, Network Technician, Town of Okotoks, AB, Canada


Live Long and Process: Tips for Planning and Designing Your Automation Process
Michael Wells brings his popular in-person class virtual! Automation can be overwhelming for those who are just starting out—you might not know where to begin or whether or not you’re on the right track. Learn how to analyze your processes for automation, get prepared for the pitfalls you might encounter, and discover how to choose the right tools in Laserfiche based on your specific needs.
Michael Wells, Desktop Services Manager, Chesterfield County, VA


What I Wish I Had Known Before I Automated My Process
Are you new to automation or looking to implement new automated processes? Often, it’s great to hear about people’s success, but it’s even more helpful to hear how you can avoid common pitfalls and consider new approaches to process re-engineering.
Amy Johnson, Senior Systems Administrator, Hanover County, Virginia Commissioner of the Revenue


Tips and Tricks in Laserfiche
Looking to brush up on your Laserfiche skills? In this session, you’ll learn searching tips, metadata features, shortcut modifications, and many other time-saving tricks and procedures to help manage documents flexibly and efficiently in the Laserfiche interface.
Misty Blair, Senior Technical Writer, Laserfiche


Overview of Tools in the Laserfiche Suite
New to the Laserfiche suite? About to implement a Laserfiche system? In this overview, you’ll learn about the basic components of the Laserfiche suite and how each can meet your business needs – as well as best practices from customer use cases.
Louis Nees, Customer Success Manager, Laserfiche


Using Reporting and Analytics to Drive Change
By bringing together data from across the business, companies can get real-time insights into finance, sales, marketing, product development, and other processes. These insights enable teams within a company to collaborate better, achieve better results, and outperform the competition. However, very few companies have realized the importance of analyzing this data to drive organizational `change. In this session, learn how everyone in your organization can use data to increase productivity and enhance decision-making, so you proactively identify issues, drive change and make your organization more efficient and productive.
Brandon Buccowich, Product Marketing Manager, Laserfiche


The Value of Intelligent Capture in Accounts Payable
Processing invoices is a necessity for all organizations. To enable more efficient and streamlined AP invoice processing solutions, Laserfiche will be releasing intelligent capture capabilities, where machine learning technology is used to automatically recognize invoices and extract data. In this session, learn the advantages of intelligent capture and machine learning in AP processes like invoice processing; how to eliminate the tiresome work of manual data entry and associated errors; and how this new solution will integrate with existing Laserfiche solutions. You’ll also get a first look at our new invoice processing solution in action.
Tessa Adair, Technical Product Manager III, Laserfiche


Why to Expand Laserfiche Outside Your Organization
Our customers, constituents, suppliers and partners have technology expectations. They use social media, they shop online and they use kiosks everywhere – the movie theatre, ATM, airport, etc. How do we keep up with their expectations? Laserfiche presents many options to provide them suppliers with self-service support. In this session, learn how and why Laserfiche portals will help you work smarter and provide quality service to everyone you work with – inside and outside your organization.
Anita Chiang, Presales Manager, Laserfiche


Administration in Laserfiche Cloud
Before you begin working in Laserfiche Cloud, there’s just a few steps you’ll want to take to get your system set up. We’ve taken care of all the installation and networking, leaving you to focus on settings like user authentication and security. In this course, we’ll go over how to configure your users to access all the tools they need, as well as connecting applications to your Cloud account to get your system up and running.
Anita Chiang, Presales Manager, Laserfiche


Advanced Searching and Syntax
Learn to leverage search syntax to create powerful searches for reporting and automation. Whether you need to find documents that need additional processing, comply with a records request or an audit, clean up a messy filing structure, integrate with other applications, or just generate scheduled reports, Laserfiche’s powerful search engine can get you there.
Karina Rubin, Senior Implementation Engineer, Laserfiche 


Automating Invoices Processes with Smart Invoice Capture
Streamline your Account Payable processes with Smart Invoice Capture! Laserfiche Smart Invoice Capture uses machine learning technology to extract information from any invoice, reducing manual data entry, and allowing process designers to create processes that leverage this data. In this class you’ll learn how to use Smart Invoice Capture within approval processes that identify and route exceptions for manual review, as well as consider general best practices for invoice capture.
Nicole Moulton, Senior Technical Trainer, Laserfiche 


Best Practices in Repository Design
The repository is the core of your Laserfiche system and offers a slew of tools to empower your organization to build an efficient setup that fits your needs. This class will cover best practices for repository structure, metadata use and entry naming, as well as suggestions for automation and other tools that can help you maintain your setup. This isn’t just for users with a brand new repository—if your repository has outgrown its original design, we’ll also cover some strategies for reorganizing your system to grow with you.
Siddharth Chaubal, Presales Engineer, Laserfiche 


Configuring WebLink for Your Organization
Whether you’re making public records available to your constituents or providing read-only access to files for your customers, Laserfiche WebLink is the tool you need. In this course, you’ll learn how to customize the appearance of your WebLink portal using the built-in designer to make WebLink look and feel like your own website, as well as take advantage of tools like search forms to streamline the user experience for your site visitors.
Siddharth Chaubal, Presales Engineer, Laserfiche 


Configuring Workflow Bots
Laserfiche offers Robotic Process Automation (RPA) capabilities through no-code tools like workflow bots that you can use to automate manual, repetitive data entry tasks. In this class, we’ll walk you through how you can leverage workflow bots to streamline your process and bridge last-mile gaps. You’ll learn how to use the bot recorder and designer to configure clicks and data entry actions and add your own process logic, as well as how to take your bot and add it into a workflow.
Francisca Wood, Presales Engineer, Laserfiche


Migrating to Laserfiche Directory Server
If you’re just about to start using Laserfiche Directory Server (LFDS) with your existing Laserfiche system, or want to set up users in LFDS to use Single Sign-On, planning out your user migration approach will simplify the transition. In this class, you’ll learn about available user license types and their technical requirements. We’ll focus on how to migrate users that already exist within the Laserfiche Server and Forms, as well as how you can simplify application licensing by leveraging built-in features too.
Kathleen Park, Senior Presales Engineer, Laserfiche


Overview of Laserfiche Architecture
New to Laserfiche administration? In this course, you’ll learn about self-hosted Laserfiche suite architecture and important aspects of how applications interact. This class will focus on Laserfiche Server and repository architecture as well as individual application frameworks and how these applications communicate with the Laserfiche Server. In addition, we’ll cover some licensing and backup considerations to keep in mind.
John Shupe, Senior Presales Engineer, Laserfiche


Overview of Records Management
Records management is an important part of managing your repository content, and Laserfiche offers extensive functionality to help you keep track of records from their creation point all the way to when they need to be destroyed. We’ll walk through major records management concepts and how to translate your organization’s policies into Laserfiche properties.  Laserfiche also offers process automation tools, so you’ll also learn how to build in records management steps to your business processes using out-of-the-box activities.
Chris Rom-Toribio, Presales Engineer, Laserfiche


Reporting and Analytics in Forms
Learn how to use the powerful reporting tools provided in Laserfiche Forms to monitor performance and help ensure greater efficiency in your processes. In this session, you’ll learn how to navigate your way through Forms reporting features, which include a report creation wizard to define your own reports. We’ll also cover how to run reports and share report snapshots, and how to use dashboards to get insights into your processes.
Alyssa Mathias, Technical Trainer, Laserfiche


Translating Business Processes into Laserfiche
Laserfiche offers a full toolkit for the process designer looking to automate any use case, but before diving right into the building step, it’s a good idea to take some time to assess your strategy. If you’re faced with a manual business process that needs some automation, this class will cover how to dissect details of the process and translate the various steps into different applications in the Laserfiche product suite.
Jeremy Setty, Technical Trainer, Laserfiche


Using Metadata in Laserfiche
Using metadata in Laserfiche allows users to easily locate and work with documents in the repository. In this course you’ll learn why to use metadata in the first place, and how to apply different types of metadata to entries in your repository. In addition, we’ll cover how metadata can play an important part within automated processes as well.
Jessica Heffner, Technical Trainer, Laserfiche


Tech Tip: Records Management that Fits Your Entire Organization
Flexible records management empowers users to operate with greater freedom without sacrificing the control organizations need to keep information secure. In this quick overview, learn how flexible records management can help your organization remain compliant with retention rules, without impacting how your organization works.
Nicole Moulton, Senior Technical Trainer, Laserfiche


Tech Tip: Building a Report in Laserfiche
Do you know how to create basic reports that meet your business needs – using features that are already in Laserfiche? In this quick overview, learn how to quickly create reports and visualize data in tables and charts.
Jeremy Setty, Technical Trainer, Laserfiche


Tech Tip: Pattern Matching
Learn how to use pattern matching in your Laserfiche system to capture data more efficiently! In this course, you’ll learn where you can use pattern matching in your automated processes as well as how to create regular expressions using some of the most common character classes to extract the information you’re looking for.
Jessica Heffner, Technical Trainer, Laserfiche


Tech Tip: Sending Files with Direct Share
With Direct Share, you can easily share files with external parties with auditing and tracking, giving you peace of mind knowing that your file sharing activity is monitored and logged. In this class we’ll cover all the tools at your disposal, all the way from sending the initial files to tracking what’s been shared as an administrator.
Alyssa Mathias, Technical Trainer, Laserfiche


Tech Tip: Styling Forms with CSS
When you’re building a form in Laserfiche, there are plenty of options that you can use to get it to look exactly how you want. For even further customization, you can use CSS to customize your form. This course is a quick introduction to CSS and how you can leverage it within Laserfiche Forms for your styling needs.
Francisca Wood, Presales Engineer, Laserfiche


Tech Tip: Using Remote Agents in Laserfiche Cloud
Remote Agents facilitate working with resources outside of Laserfiche Cloud, such as external data sources, scripts, web services, and workflow bots, and you’ll learn about the architecture of Remote Agent and the purpose behind each component in this course. We’ll also cover how to install and register a worker as well as where to look when troubleshooting.
Nicole Moulton, Senior Technical Trainer, Laserfiche 


Tech Tip: Workflow Token Editor
Laserfiche Workflow is packed with activities and tools to help you create the exact process you need, and the built-in token editor is a key feature that gives you even more control over your design. In this course, we’ll explore the four formatting options for token modification available in the native token dialog menu as well as use cases for them.
Jeremy Setty, Technical Trainer, Laserfiche 



Layout Designer
Jared Rechnitz, Senior Technical Program Manager, Laserfiche


Business Process Library
Brandon Buccowich, Product Marketing Manager, Laserfiche


Cloud Workflow Activities
Joseph Strietzel, Software Engineer in Test III, Laserfiche


Jared Rechnitz, Senior Technical Program Manager, Laserfiche


What’s New in the Web Client
Sarah Wefald, Senior Product Manager, Laserfiche


Enterprise Identity Management
Brianna Blanchard, Senior Technical Program Manager, Laserfiche


Insights Reporting
Liyun Zhao, Technical Program Manager, Laserfiche


Laserfiche-Ellucian Integration
Liyun Zhao, Technical Program Manager, Laserfiche


Starting a Process with an Email
Joseph Strietzel, Software Engineer in Test III, Laserfiche


Approvals on the Go
Hui Ren, Senior Product Manager, Laserfiche


Capture Profiles
Tessa Adair, Technical Product Manager III, Laserfiche


For more information on pass types download our pass comparison (PDF) or email us at events@laserfiche.com and we’ll be happy to help.

Technical Training Sessions

Securing Your Laserfiche Ecosystem

From self-hosted server installation and security practices for our SaaS cloud environment to user management and authentication and how to secure your Laserfiche application, you’ll learn how to secure everything in your Laserfiche suite during this daylong session.

Developing Integrations with Laserfiche

Explore the full capabilities of the Laserfiche platform’s extensibility and flexibility. This all-day developer session will equip you with the necessary tools to handle custom requirements for your teams and customers.

Laserfiche for IT Administrators

This full-day session walks through each step of a Laserfiche deployment, with a focus on self-hosted solutions. You’ll learn best practices and important details to consider as you plan for, install, configure and maintain your software.

Determine The Right Lab Day For You Lab

Solution Provider Sales Training and Q&A Sessions

With informative keynotes, targeted sessions and training exclusive to solution providers, Empower 2021 provides tools to help our resellers thrive in the years to come. Included in the Solution Provider Passes.

Industry panels and trendsIndustry Trends and Opportunities for Laserfiche Solution Providers  Monday, February 22, 2021, 8:00-9:00 AM (PST)
The COVID-19 pandemic has disrupted all industries across the globe virtually overnight. Businesses that are able to pivot quickly to digital operations are seeing a much faster recovery than those who failed to adapt. Laserfiche technology plays a critical role for helping organizations to achieve the digital transformation. Join the Laserfiche Industry Marketing Group (IMG) subject matter experts to explore technology opportunities, new use cases and sales tools in Education, Financial Services, Government, Healthcare and Manufacturing.
Linda Ding, Senior Director of Strategic Marketing, Laserfiche
Grace Ding, Education Marketing Manager
Ryan Park, State & Local Government Marketing Manager, Laserfiche
Analida Blakely, Industry Marketing Associate, Laserfiche


Laserfiche 11: Hybrid Add-ons Overview Monday, February 22, 2021, 11:30 AM-12:30 PM (PST)
Laserfiche 11 introduces several highly anticipated innovations for self-hosted customers, including Smart Invoice Capture, Workflow Bots, Direct Share and more. Accessible as hybrid cloud services, these new capabilities will allow organizations to further support transformation initiatives and open new opportunities for solution providers to grow their business. Join Justin Pava, Director of Product Management, to learn more about how these hybrid cloud services will work, what customers to target and how they complement Laserfiche’s broader cloud product strategy.
Justin Pava, Director Product Management, Laserfiche


Migrating to Laserfiche Cloud Monday, February 22, 2021, 12:30-1:30 PM (PST)
Description: Learn about the latest options and best practices for migrating new and existing customers to Laserfiche Cloud.
Daniel Herndon, Director Cloud Services, Laserfiche


Laserfiche Tiered Packaging Overview  Monday, February 22, 2021, 1:00-2:30 PM (PST)
Laserfiche introduced new tiered packages in August 2020, which changed the way products are bundled, to focus new sales into the enterprise and mid-markets.

In this session, we will:
* Step through the tiered packages – Starter, Professional, Business and Enterprise – for self-hosted and Laserfiche Cloud subscriptions

* Cover newly introduced licensing options, including sandbox environments, site licenses and hybrid cloud services provide timelines for when these changes will impact existing customers on legacy product suites

Catherine Wilson, Director Pricing and Packaging, Laserfiche
Esther Chow, Director of Sales Operations and Customer Success, Laserfiche


Upgrades and Migrations 1:30-2:30 PM (PST)
Brian Vu, Solutions Engineer, Laserfiche
Salah Faea, Senior Solutions Engineer, Laserfiche


Tendencias Comerciales para LATAM Tuesday, February 23, 2021, 10:00-11:00 AM (PST)
Desafíos y oportunidades Laserfiche dentro de la industria del software y un análisis detallado de la distribución de ventas por producto e industria en LATAM. (Challenges and opportunities Laserfiche within the software industry and a detailed analysis of the distribution of sales by product and industry in LATAM)

Q&A from 10:30-11:00 AM
Juan Carmona, Business Development Manager, Laserfiche
Eduardo Hernandez, Territory Manager, Laserfiche


Canada and Laserfiche Cloud for Canadian Solution Providers Tuesday, February 23, 2021 11:00 AM-12:00 PM (PST)
Q&A from 11:30 AM-12:00 PM
Alex Matos, Regional Manager, Laserfiche
Omer Sheikh, Business Development Manager, Laserfiche

Recommended viewing time:  Tuesday, February 23, 2021 10:00-10:30 PM (PST)
Tips for building effective Proof of Concepts Demonstrations
In this course we’ll share some insights on how the Laserfiche Presales team builds and delivers effective proof of concept demonstrations. We’ll also share some time saving tips we’ve discovered along the way.
Alan Chan, Director of Presales and Technical Training


Recommended viewing time:  Tuesday, February 23, 2021 10:30-11:00 PM (PST)
Digital Marketing for Solution Providers: How to Drive Quality Traffic and Leads to Your Website
Digital marketing has become an increasingly effective way to engage with prospective buyers and generate demand for enterprise technology solutions – especially with in-person events on hold amid the pandemic. But with more and more firms looking to capitalize on this trend and grow their digital presence, it has become difficult to compete for buyers’ attention.

Join this session to learn how you can generate high-quality traffic to your website and qualified leads into your funnel using digital marketing. Leveraging real-world strategies and lessons learned from Laserfiche’s digital marketing efforts, the presenters will show you how to:

* Discover the most relevant, high-intent keywords buyers are searching for

* Implement these keywords into your website to start attracting new traffic

* Turn your website visitors into leads for your Sales team to call and convert into customers

Dan Komin, Associate Director of Demand Generation at Laserfiche
Jamie Knowles, Senior Manager of Digital Marketing at Laserfiche


Recommended viewing time:  Tuesday, February 23, 2021 11:00-11:30 PM (PST)
Laserfiche Resources to Help Your Business Grow
Having the right tools on hand can help your organization work smarter, not harder, when approaching sales opportunities. In this session we’ll cover the various sales, marketing, and educational resources that our team has put together to support your efforts throughout the entire sales cycle. From acquisition to retention, Laserfiche works hard at building the tools you need to succeed!
Elliot Ammon, District Manager, Laserfiche


Recommended viewing time:  Tuesday, February 23, 2021 10:00-10:30 PM (PST)
Laserfiche Training Resources
In this course we’ll go over the different Laserfiche product training resources that are available to Solution Providers as well as your customers
Alan Chan, Director of Presales and Technical Training


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